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After the customer purchased the bearing, I found that the quotation was incorrect, the client actually chose to make up the difference.

225 Published by Jun 12,2018

When I got home from work and finished eating, I picked up my phone as usual to see if I had any reply.At this time, I received a message from Alibaba’s seller’s mobile phone and told me that I had a chance to quote.When I opened it, let me send the message first. There was no inquiry message. I thought it was not true.then just like the development letter,sent a message,I did not expect the customer to reply.
He told me he want to buy bearings ,then told me  the type, quantity and brand of the bearing.Asked if he needed an open or sealed bearing, and the customer didn’t understand,I let him send a sample picture.

On the first day, the customer only sent a picture of the box and could not confirm the model of the bearing. After talking to the customer about the details, the customer told me that he was looking for a picture of the sample, let me wait for a while, and waited until the next afternoon. There is a model BL310N in the picture, which is different from the customer's previous requested model.
I also confirmed to the customer whether he needed buy bearings like this or not. He asked me to wait for a while. He circled the sign marked Japan and told me that he needed this sign.I thought he needed open-style, so he gave him an open-ended price, the customer was not satisfied, and stated his own target price, because the target price of the customer was within our production cost range, and it was A new customer, we agreed to his target price.buy bearings from China
After the customer paid the money, he asked me to take a sample picture. I sent it to him. Only then did he know that the 6207 he wanted was 6207NR and the 6310 was 6310NR. Because NR is much more expensive than the open type, he needs to add money. Just told the customer about this matter, if the customer does not agree, we will refund the money to him.It took about 10 minutes to receive a reply from the customer and let us quote for both models.After the quotation, the customer has no news again. It took a long time to reply. It was his target price. I helped him apply, but the price was added to the previous target price of the client. It was already low. At our cost, so there is no agreement.
After I told him, he gave me one reply. Thank you for your patience. You are very good. I thought he would ask for a refund, and then he asked him how much he needed to make up. After talking to him, the customer then added the balance.He told me he trust me.And he will buy bearings from our conpany the next time.

If you need any brands or any models of bearings, please contact me!

Contact: Grace
Email: ntn@llhbearing.com
Skype:008618668903871
MP/Whatsapp: 008618668903871
Wechat:GraceXu1314

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