Israeli customers decided to purchase our bearings after saw 32mm od bearing from other suppliers.

There is an order for a 32mm od bearing of an Israel customer. The customer purchased the 32mm od bearing of the five high cabinets for the first time.

In view of the fact that few new customers have such a large number of trials, so our factory had attached great importance to this 32mm od bearing list, and have agreed to the conditions that should not be agreed.

For example, the delivery date of the 32mm od bearing is 30- 35 days, but because the customer is in a urgent, the factory can coordinate with the various departments and suppliers after all over again, and finally can deliver 20-25 days.

Later, the 32mm od bearing goods went out smoothly, and the market feedback was also good. I and the factory thought that the customer would return make an order soon.

Indeed, it didn’t take long for the customer to contact us to say that they had to return the order for 32mm od bearing.Due to the rising price of raw materials, this time the price of 32mm od bearing has been increased.The customer is very dissatisfied with the rising price, said that there are other suppliers who gave him the previous price.

I am very aware of such buyers, they usually do not have a fixed supplier, it is customary to always take the delivery conditions of the previous supplier to find a factory with a lower price, and then take the supply before the low price.

I thought about it, let the factory not only promised all his requirements for the 32mm od bearing,still give customers the original price, I did not expect this buyer to be unsatisfied and continue to bargain.Later, the customer looked for a new supplier of 32mm od bearing, and the quality of the 32mm od bearing of other customers’ suppliers was very poor.

The customer found me back eight months later.After complaining to me about the quality of other suppliers, he asked if the price would be the same as the first order and the quality would not change.
In order to express our sincerity, even if the raw materials rise, there is no price increase for the customers, the customers are very happy, and since then the long-term cooperation has been opened.

If you need any brand bearings or any models of bearings, please contact me!

Contact: Grace
Email: ntn@llhbearing.com
Skype:+8618668903871
MP/Whatsapp: +8618668903871
Wechat:GraceXu1234