Customer need miniature ceramic ball bearings

1. Carefully analyze the inquiry content
On March 1, 2023, I received an inquiry from an Austrilia buyer requesting our miniature ceramic ball bearings-625CE. After receiving the inquiry, I checked it at the first time.The inquiry given by the buyer was very detailed, clearly informing the demand quantity, the receiving address, the preferred mode of transportation,his WhatsApp, and so on. The buyer's information was also very complete, which can be judged that this is a very interested precise buyer. After replying to the quotation email in detail, I immediately added the buyer WhatsApp and once again sent our quotation to him via instant messaging.

2. Timely communication and follow-up with buyers
Because the buyer did not reply the quote on email, I once again sent him a screenshot of our miniature ceramic ball bearings quote through WhatsApp. This time, I quickly received a response. The buyer asked me to report the lead time and shipping cost, and immediately I asked the freight forwarder to calculate the shipping cost and report it. Then,there is only one thing he want us to do,which is shorten the lead time. Usually according to his requires,we need 30-35 days to produce.But he need urgently,so I ask factory technicina if we can do faster.After double confirmation,we can shorten lead time to 20 days.The buyer was very cheerful. After having no objections to the quotation, they directly asked me to start PI, and then arranged for T/T payment the next day.

3. Continuous service is important
After got customer's receipt,we start to produce immediately. After all bearings are ready, I take photos and send videos to the buyer. I try to display in detail of our miniature ceramic ball bearings purchased by the customer in the pictures and videos, so that the buyer can have a practical understanding and experience of the quality of our products before receiving the goods.
After the buyer confirms that there are no issues with the pictures and video content, I will start arranging for shipment. And inform us that we will also follow up on the transportation situation.

Tips:

After the bearings have almost arrived at the destination port, remember to remind the buyer in a timely manner. Next, regularly inquire about the buyer's satisfaction with the product, sales status, etc., update the quotation and recommend new products regularly to see if the buyer has any additional needs. After the buyer places an order and completes the transaction, it does not mean that the cooperation ends. The continuous after-sales service needs to be maintained

If you need any brand or any models bearings , please contact me!

Contact: April
Email: nsk@llhbearing.com
Skype/Wechat:April15315593063
MP/Whatsapp: 008615315593063