The importance of customer trust – remember one of my Croatian customers to purchase self aligning ball bearing size 15*35*11 mm

Still in 2014, I just did foreign trade. During the Spring Festival, several inquiries were made in succession and they were seen after work. At the same time, the customer sent an inquiry of self aligning ball bearing size 15*35*11 mm to several salesmen of our company. Since the first one was sent to me, according to the rules of the Ali platform, the subsequent enquiries to other salesmen will automatically come to me.

The tone is very urgent. Said to send a self aligning ball bearing size 15*35*11 mm quote to him as soon as possible, he will place an order every month.
After the quotation passed, the product model, quantity, and a small cabinet were quickly finalized. The customer is obviously on the test. The quantity of self aligning ball bearing size 15*35*11 mmis quite a variety, and make up a small cabinet.

I followed the diligence, this guy is also very active and enthusiastic, and asked how the goods of self aligning ball bearing size 15*35*11 mm are doing, can't wait. When I was ready, I asked for some high-definition pictures and said that they would be placed online. Every time he emails him to report progress of self aligning ball bearing size 15*35*11 mm, he will say: "Great news!"
But the problem has arisen.

At the beginning of the email, I said that before each email, you are "good news", this time I am sorry, there is a "bad news" of self aligning ball bearing size 15*35*11 mm.
What's the problem? The problem was buried at the beginning. After work, I gave him a CIF price of self aligning ball bearing size 15*35*11 mm, and he hoped that we would help with shipping. Consulted the freight forwarding freight, and then listed the FOB price of the product in the PI, and listed it separately from the shipping and insurance (fortunately, this was done). When I consulted the freight forwarding, the Spring Festival holiday was just finished. When the matter is settled, when the customer wants to place an order of self aligning ball bearing size 15*35*11 mm , the freight forwarder informs that the sea freight has risen by $1,000 and the peak season is coming. I consulted other freight forwarders and all went up. This freight forwarder is still the best for us. When the freight forwarder reported it to me, it added an expiration date. When I reported the FOB to the customer of spherical roller bearing skf , I did not write a valid period. That's the problem. The first time I made a bill, I just started to do foreign trade, I don’t understand.

I told the client that there is now a bad news of self aligning ball bearing size 15*35*11 mm , so this is true, I am really sorry, it is my mistake, and I did not indicate the price validity period. You see, if we do it according to FOB, you arrange shipping here, FOB price PI also exists. The customer said that it was indeed a bad news of self aligning ball bearing size 15*35*11 mm , or we each bear half of the rising costs. This proposal from the client is actually very reasonable and very fair. The error is on me. I said that the Chinese New Year is over, it is the sea season, you can consult it yourself, it really rises. The customer said, OK, you can do it. The increase of 1000 dollars, the customer bears.

If you need self aligning ball bearing size 15*35*11 mm or any models of bearings,please contact me!

Contact:Grace

Email:ntn@llhbearing.com

Skype:+8618668903871

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