How to let the lost customers purchase V groove bearings again

My first customer was a trading company from Hong Kong. We made this list via email and telephone. The total amount of this list is 60,000 US dollars, and the final company profit is 100,000 yuan
First of all, let me briefly explain how I took the order. At that time, I received an enquiry of V groove bearings from a customer and I responded to the customer by following the points I learned from the forum.

Because I just graduated and had no experience, the model on the internet is always good. Just as our V groove bearings meet the requirements of the guests. Based on the communication of multiple e-mails back and forth, we established the most basic trust, and then communicated by telephone to make our factory more realistic to the customers. After this list, everything went smoothly, because we were all based on the request of the guests. Whenever there was a problem, I immediately communicated with the guests. The final shipment was also very smooth. The basic communication of this customer is so simple, and then there is no more.
As a result of my graduation, the company started a foreign trade for me and everything started from 0 (including me). Although there was no problem with communication on the surface, we found that we did not only communicate with our work products, and did not do much other communication in many ways, which led to our lack of communication. At the same time, the follow-up customer did not follow up enough to make him lose the first customer in my life.

Fortunately, I quickly realized this. So every day the next day we insist on greeting our customers, even on weekends we say hello. At the beginning, the customer did not reply, and once again he had something to do with the weekend, and failed to greet the customer. On Monday, the customer came to me and asked why. After that, we became friends. A month later, the customer again purchased V groove bearings.

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Contact: Grace
Email: ntn@llhbearing.com
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